Privacy Policy

Your Privacy Matters

At British Caribbean Bank, we are committed to protecting your personal information and maintaining your trust. This Privacy Policy outlines how we collect, use, and protect your information when you use our Customer Portal to access your bank statements.

1. Information We Collect

• Personal Details: Name, email address, phone number, and login credentials.
• Account Information: Details related to your bank accounts and statements.
• Usage Data: IP address, browser type, access times, and portal usage patterns.

2. How We Use Your Information

• Authenticate your identity and grant access to the portal.
• Display and deliver your bank statements securely.
• Improve portal performance and user experience.
• Comply with legal and regulatory requirements.

3. Data Security

• Secure login and session management.
• End-to-end encryption of sensitive data.
• Regular security audits and vulnerability assessments.

4. Data Sharing

We do not sell or rent your personal information. We may share your data only with:

• Authorized bank personnel to provide support.
• Regulatory bodies, if required by law.
• Trusted third-party service providers under strict confidentiality agreements.

5. Your Rights

• Access and review your personal information.
• Request corrections or updates to your data.
• Withdraw your consent (subject to legal obligations).
• Delete or deactivate your account by contacting customer support or through your profile settings.

6. Cookies and Tracking

We may use cookies to enhance user experience and monitor portal usage. You can manage cookie preferences in your browser settings.

7. Updates to This Policy

We may update this Privacy Policy periodically. Any significant changes will be communicated through the portal or via email.

8. Contact Us

Address:
101 Governors Road
P.O. Box 270
Providenciales
Turks and Caicos Islands

Contact:
Phone: (649) 941-5028
Email: cpsupport@bcbtci.com